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FREQUENTLY ASKED QUESTIONS
AUSTRALIAN WEBKINZ FAQ’S
Q, I have purchased a Pet Of The Month and the Adoption center says that I am about to adopt Next months Pet and I should wait until later
A, This is to do with the time difference between Australia and America as the USA servers handle all adoptions if you weight until 4pm to adopt your new pet it will count as a Pet Of The Month
Q, Why cant I enter any Tournaments even if I go at the time stated.
A, Again this is to do with the time difference between the USA and Australia as Webkinz is an American run website the tournament entry times are American webkinz time.
Q, Why don’t the Australian stores have the newest pets shown on Webkinz world.
A. This was a decision made by Ganz to start Australia off with some harder to get and soon to be retired Webkinz at first and the Newer additions will be available in Australia very soon.
Q. Why did I not receive a room with my latest adoption?
A. You will receive a free medium room with the first 10 Webkinz pets that you adopt. You will not receive a new room after your 11th adoption. Instead, you will get to spin the bonus dice.
Q. I Lost my secret code.
A. The Webkinz tag and the Secret Code it contains is a valuable part of the Webkinz pet product. Each Webkinz pet comes with its own unique secret code, which is contained in the tag that is securely attached to every pet when it is shipped to the original retailer.
Just as we cannot replace a lost Webkinz pet, we are unable to replace a lost Webkinz tag and the Secret Code that comes with it.
We have made every attempt to identify that the Secret Code is necessary to the adoption of your pet.
We understand that honest mistakes are made where tags may be disposed of or misplaced accidentally. We truly want you and your child to enjoy the full value of the Webkinz pet. However, Ganz policy states that we cannot replace any code that is lost or misplaced. This is why it is very important to keep your Secret Codes in a safe place at all times.
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